FAQ

What types of professional tools does IRWIN Store specialize in?

We specialize in professional-grade hand and power tools including: chalk reels & line chalk, chisels & pry bars, clamps & vises, cutting & crimping tools, drill bits, electrical testers, hammers, hand saws, measuring tools, plumbing tools, and more. Our products are designed for tradespeople who demand durability and performance.

Are IRWIN tools suitable for heavy-duty job site conditions?

Absolutely. Just as our delivery services are built for professionals, our tools are engineered to withstand demanding job site conditions. We design our products with the same reliability that professionals expect from their equipment.

How do I create an account on your website?

During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save preferences, and expedite future purchases.

Can I modify or cancel my order after placement?

Due to our fast processing (orders typically ship within 1-2 business days), modifications or cancellations must be requested immediately by emailing [email protected]. We’ll make every effort to accommodate your request if your order hasn’t yet shipped.

What shipping options are available?

We offer two professional-grade shipping solutions:
1. Standard Shipping: $12.95 flat rate via DHL/FedEx (10-15 business days)
2. Free Shipping: For orders over $50 via EMS (15-25 business days)
Both options include tracking to keep you informed about your delivery.

Do you ship internationally to job sites?

Yes, we proudly serve professionals globally (excluding some remote Asian regions). Our network ensures your tools arrive ready to perform, whether you’re on a construction site in Greenfield or a renovation project in Glasgow.

How can I track my order?

All shipments include tracking. For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking information. For Free Shipping (EMS), basic tracking is provided. Tracking details are sent to your email once your order ships.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, professional transactions.

Are there any hidden fees with international orders?

No hidden fees. The price you see at checkout is what you pay, plus any applicable shipping charges. Note that some countries may assess import duties, which are the responsibility of the recipient.

What is your return policy?

We offer a 15-day return policy from the date of delivery. Tools must be unused and in original packaging. Please contact our support team at [email protected] to initiate a return.

What if my tool arrives damaged?

While we use secure, job-ready packaging, if your tool arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for replacement or refund.