Privacy Policy

Last Updated: [Insert Date]

At IRWIN Store (www.solidgriptools.com), we recognize that professional tradespeople value security and reliability in all aspects of their work – including how their personal information is handled. This Privacy Policy outlines how we collect, use, protect, and share information when you use our website, reflecting the same professional standards you expect from our industrial-grade tools.

1. Information We Collect

To provide our professional customers with efficient service and secure transactions, we collect:

Personal Information

• Contact Details: Name, email address, phone number, shipping/billing address
• Payment Information: Credit/debit card details (processed securely through PCI-compliant systems), PayPal account information
• Professional Details: Company name (if applicable), tax identification numbers for invoices

Technical & Usage Data

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, tools viewed, time spent on site
• Transaction Records: Purchase history, product preferences

2. How We Use Your Information

We employ your data with the same precision as our professional tools are designed:

• Order Processing: To fulfill purchases, process payments, and arrange shipping
• Customer Service: To respond to inquiries and provide professional support
• Website Improvement: To optimize our platform for tradespeople’s needs
• Security: To detect and prevent fraud, mirroring the reliability of our tools
• Professional Communications: To send order confirmations, shipping updates, and (with consent) product updates relevant to your trade

3. Data Sharing & Disclosure

Like our tools that work in coordination with various job site requirements, we may share data with:

• Payment Processors: Secure third parties like Visa, MasterCard, and PayPal to complete transactions
• Shipping Providers: Logistics companies to deliver your professional tools worldwide
• Legal Compliance: When required by law or to protect our business and customers
• Service Providers: Trusted partners who assist in website operations, always under confidentiality agreements

We never sell your personal information to third-party marketers.

4. Data Storage & Security

We protect your data with industrial-strength measures:

• Secure Storage: Data is stored on encrypted servers with limited access
• Payment Security: PCI-DSS compliant processing with 256-bit SSL encryption
• Retention Period: We retain data only as long as necessary for business, legal, or tax purposes
• International Transfers: For our global professional customers, data may be transferred outside your country with appropriate safeguards

5. Your Rights & Choices

As a professional, you have control over your information:

• Access & Correction: Review and update your account information
• Data Portability: Request a copy of your personal data
• Deletion: Request erasure of personal data, subject to legal requirements
• Marketing Preferences: Opt-out of promotional communications while maintaining essential service messages
• Cookie Controls: Manage tracking preferences through browser settings

6. Cookies & Tracking Technologies

Our website uses these professional-grade technologies:

• Essential Cookies: For site functionality and secure checkout processes
• Performance Cookies: To analyze how professionals use our site and improve it
• Targeting Cookies: To show relevant tool recommendations based on your trade needs

You can manage cookies through your browser settings, though some features may not function properly without essential cookies.

7. Changes to This Policy

We may update this policy as our business evolves, always maintaining the professional standards you expect. Significant changes will be communicated through our website or directly to registered customers.

This Privacy Policy reflects our commitment to serving professional tradespeople with the same reliability and security built into every IRWIN tool.