At IRWIN Store, we understand that professional tradespeople demand reliability not just from their tools, but from every aspect of their supply chain. Our shipping and returns policies are designed with the same precision and efficiency that you expect from our professional-grade tools.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options & Delivery Times

We offer two shipping methods to meet your needs:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Shipping Fee: $12.95
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders over $50

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges Policy

We stand behind our professional-grade tools with a straightforward 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, we’ll make it right.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition – unused, unopened, with all original packaging and tags
  • Return must be initiated within 15 days of delivery
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned if opened or used:

  • Drill Bits (opened packages)
  • Hand Saws & Blades (opened packages)
  • Plumbing Tools & Cements (opened containers)
  • Any product that has been used, installed, or modified

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Full Name
  • Order Number
  • Date of Purchase
  • Item(s) to Return/Exchange
  • Reason for Return/Exchange
  • Preferred Resolution: (Refund / Exchange for [specific product])
  • Contact Phone Number

Step 2: Receive Return Authorization

Within 2 business days, our team will email you:

  • Return Authorization Number (RMA)
  • Return shipping address
  • Special instructions if applicable

Step 3: Package and Ship Your Return

Securely package the item(s) including:

  • Original packaging
  • Copy of your order confirmation or packing slip
  • RMA number clearly visible on the outside of the package

Ship to the provided address using a trackable method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll notify you via email about the status of your refund or exchange.

Refund Information

Approved refunds will be processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards: 3-5 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Note: Original shipping fees are non-refundable, except in cases of our error. For exchanges, you’ll be responsible for any price difference plus shipping costs for the new item.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of delivery at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Professional Support

Our customer service team understands the demands of professional tradespeople. We’ll process your return or exchange with the same efficiency and precision you expect from IRWIN tools. For urgent matters, include “URGENT” in your email subject line.

For any questions about our shipping or returns policy, contact us at: