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Welcome to IRWIN Store (solidgriptools.com). These Terms and Conditions govern your use of our website and the purchase of professional-grade tools from our store. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Website Access

Our website is designed for professional tradespeople seeking reliable, high-quality tools. You agree to use the site only for lawful purposes and in accordance with these terms.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of IRWIN Store or its suppliers and is protected by intellectual property laws. Unauthorized use is strictly prohibited.

2. Products and Services

2.1 Product Descriptions

We take pride in offering professional-grade tools including:

  • Chalk Reels & Line Chalk
  • Chisels & Pry Bars
  • Clamps & Vises
  • Cutting & Crimping Tools
  • Drill Bits and Accessories
  • Hand Tools and Measuring Equipment
  • Plumbing Tools and Power Tool Accessories

While we strive for accuracy in product descriptions, we cannot guarantee that all descriptions are entirely error-free.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3. Orders and Payments

3.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes will not affect completed orders.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after shipment)

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary due to customs processing.

4.3 Delivery Issues

You must inspect goods upon delivery. Report any damage within 7 days to [email protected] with photos of the damage and packaging.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from the date of delivery for unused, unopened items in original packaging with proof of purchase.

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns of:

  • Opened packages of Drill Bits
  • Opened Hand Saws & Blades
  • Opened containers of Plumbing Tools & Cements
  • Any used, installed, or modified product

5.3 Return Process

  1. Email [email protected] with your return request within 15 days
  2. Receive Return Authorization (RMA) within 2 business days
  3. Ship items with RMA clearly visible (customer pays return shipping unless our error)
  4. Refund processed within 3-5 business days after we receive and inspect the return

Original shipping fees are non-refundable except in cases of our error.

6. User Responsibilities

  • Provide accurate and complete information when placing orders
  • Use products only for their intended professional purposes
  • Follow all safety guidelines provided with tools
  • Pay all applicable fees and taxes
  • Comply with all applicable laws and regulations

7. Limitation of Liability

IRWIN Store’s liability is limited to the purchase price of the product. We are not liable for:

  • Consequential, incidental, or indirect damages
  • Improper use or maintenance of tools
  • Delays beyond our reasonable control
  • Customs fees or import restrictions in your country

8. Governing Law

These terms are governed by the laws of the State of New York, USA. Any disputes shall be resolved in the courts of Greenfield Ctr., New York.

9. Changes to Terms

We may update these terms periodically. Continued use of the site after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these terms, contact us at:

IRWIN Store
2457 West Virginia Avenue
Greenfield Ctr., US 12833
Email: [email protected]

Thank you for choosing IRWIN Store for your professional tool needs. We’re committed to serving tradespeople with the same reliability you expect from our tools.